Privacy Policy

Information we collect

We collect account and profile details, role selections, contact information, property and manual content, service listings, booking and add-on activity, invoice and purchase records, support requests, messages, notifications, device and usage logs, and security events.

Payment card details are handled by Stripe. StayPerk stores payment status, references, receipt details, fee and commission metadata, payout state, refund state, and accounting records needed to operate the platform.

How we use information

We use information to provide accounts, property manuals, QR links, service coordination, bookings, invoices, receipts, payouts, notifications, support, fraud prevention, platform security, product improvement, and required business records.

We may use operational logs and security events to diagnose problems, protect accounts, investigate abuse, and keep payment and messaging workflows reliable.

Sharing and service providers

StayPerk shares information between hosts, property managers, service providers, and guests when needed to complete platform workflows, such as publishing manuals, coordinating services, sending invoices, processing bookings, messaging, and resolving support requests.

We use service providers for hosting, authentication, database and file storage, payments, email delivery, maps, calendar connections, analytics, diagnostics, and related operations. These providers may process information only as needed to support StayPerk.

Cookies and similar technologies

StayPerk uses essential cookies and similar technologies to keep the site working, including login, security, checkout, and core app features. Optional cookies may be used for analytics, preferences, and marketing only when allowed. You can change your choices anytime from Cookie settings in the footer.

Communications

StayPerk may send transactional email and in-app notifications for account activity, service requests, bookings, invoices, receipts, payouts, support, security, and operational updates.

Users are responsible for keeping contact details accurate so important account, payment, booking, and support messages can be delivered.

User controls and deletion

Users can update profile and role information in account settings where available. Users may also submit a privacy deletion request from the privacy settings area or by contacting support.

Deletion requests may not remove records that StayPerk needs to retain for accounting, payment reconciliation, fraud prevention, security, dispute handling, or legal obligations.

Retention and security

StayPerk keeps information for as long as needed to provide the service, maintain business and accounting records, resolve disputes, protect platform integrity, and comply with obligations.

We use access controls, authentication, service-provider safeguards, and operational monitoring to protect information. No online service can guarantee absolute security.

Contact

For privacy questions or requests, contact connect@stayperk.com.