Approve requests and mark purchases fulfilled
Review request-based purchases and mark captured add-ons or services as fulfilled.
For hosts · Updated September 30, 2026
What this is
The Purchase requests panel in Host Services is where you approve or decline authorization requests and mark completed work fulfilled.
When to use it
Use this when a guest submits an approval-required request or when a captured service or add-on has been completed.
Steps
- Open Inbox and choose Approvals for a compact queue, or use Purchase requests in Services.
- For request-based bookings in Authorized status, choose Approve or Decline.
- If another update is in progress, choose Refresh and review the latest status before trying again. A failed response does not necessarily mean payment failed.
- An approval may show payment captured while its linked invoice or in-app notification is still updating. Refresh first; if details remain incomplete, contact support before making another payment.
- Use Open chat thread when you need context before deciding, then reply from the Messages panel if needed.
- After delivery is complete, choose Mark fulfilled on captured rows.
What to expect
- Approve captures the authorized payment; Decline cancels authorization.
- Mark fulfilled records a fulfillment timestamp used for payout readiness checks.
- Notifications now include booking lifecycle updates (requested, approved/captured, declined, fulfilled, and refund updates).
- Inbox bubble counts update when new approval-thread messages arrive.