Approve requests and mark fulfilled
Review request-based bookings and mark completed captured items fulfilled for managed properties.
For property managers · Updated September 30, 2026
What this is
The Purchase requests panel in Property Manager Services supports approval/decline decisions and fulfillment tracking.
When to use it
Use this when request-based bookings are pending or after captured services and add-ons are delivered.
Steps
- Open Inbox and choose Approvals for a compact pending queue, or use Purchase requests in Services.
- Approve or Decline Authorized request-based bookings as needed.
- If another update is in progress, choose Refresh and review the latest status before trying again. A failed response does not necessarily mean payment failed.
- An approval may show payment captured while its linked invoice or in-app notification is still updating. Refresh first; if details remain incomplete, contact support before making another payment.
- Use Open chat thread to review related guest conversation before approving, then reply from Messages.
- Mark captured rows fulfilled after the service or add-on is completed.
What to expect
- Decline records the decision after payment cancellation is confirmed. Refresh to check the latest status if cancellation has not completed.
- Notifications now include booking lifecycle updates (requested, approved/captured, declined, fulfilled, and refund updates).
- Payout readiness requires captured status, fulfilled timestamp, and passed service date.