Manage manuals across properties

Manual consistency lowers guest confusion and support load.

Use this during onboarding and periodic quality reviews.

1. 1Open Properties, then choose Manuals.
2. 2Select Add manual, choose a property when prompted, then continue to the editor.
3. 3Use Edit manual on each property row.
4. 4Update important sections and private details.
5. 5In Check-in or Check-out, use Create add-on beside the early or late policy to open a scoped add-on creation flow in a new tab.
6. 6Use Videos to curate up to 20 short-form videos, review queue and processing status in the media library, hide videos that should stay internal, and order the public swipe feed.
7. 7Core manual sections stay fixed. Hold the handle beside a custom section to reorder it, or collapse the manual editor navigation to icons when you need more workspace.
8. 8In a custom section, use the icon-only 40-icon picker and the block action row to attach a photo or existing/uploaded video, reorder the block, edit it, or remove it.
9. 9A full 20-video library remains available for block attachments; only uploading another video is disabled until one is removed.
10. 10To resize an inserted image, select it in the editor and use the ruler icon to set width percent; changes apply immediately.
11. 11Save and publish updates.
12. 12For existing published guest-download links, saving changed manual content schedules Public and Private PDFs in both Letter and Phone PDF sizes two minutes after the latest changed save. More changed saves restart the delay, and unchanged PDFs are reused. Typing without saving does not start generation.
13. 13In PDF manuals, choose Download PDF for the current design and current edits. Free downloads do not require saving or signing in. Private sections, fields, images and access codes are excluded; operational signs stay host-only. Videos remain app content.
14. 14On Manual home, choose Add property image (or Change property image). In the new property settings tab select Upload image, then Save changes. Return to the editor tab and the new image appears. Without a cover image, the Welcome Book uses a designed cover with the property name; section photos are managed separately in Photos.
15. 15On existing published guest-download links, guests download the Public PDF until they enter a valid access code; after unlocking they download the Private PDF. Phone screens automatically receive the Phone PDF, and wider screens receive Letter. Save manual and Save section preserve Inactive status unless you select Active before saving.
16. 16Previews shows the app manual in Public or Private mode. PDF manuals replaces Letter and Phone PDF choices with the 16 Welcome Book and sign designs. Shared wording and Wi-Fi edits update the same app and PDF draft, including an existing Wi-Fi QR code. Clearing the network removes its old QR code. Typography, colours, paper size, print ordering and inclusion are separate. Hiding a printed page does not delete its manual content. The Welcome Book PDF keeps your headings, numbered steps, bullet lists, photos (uncropped, with captions) and links, which are clickable in the PDF. Sections run on like chapters of a booklet: a new chapter starts on a fresh page only when the current one is mostly full, and a heading is never left alone at the bottom of a page. Continuation pages carry a short running title. Short labelled details such as check-in and check-out times print together in a facts row, lists keep a hanging indent, and links are underlined so they still read as links in black-and-white print. A clickable contents page with page numbers and bookmarks follows the cover once a book has three or more sections, and the page number on each page opens the contents. A short note on the contents page tells readers on a phone or computer to tap an entry; it is shown on screen and left out when the PDF is printed. New books use US Letter for properties in the US and Canada and A4 elsewhere. Without a property photo, the cover is typographic, with the property name set large at the centre of the page. Every book ends with a thank-you page in the design’s own style; once the manual is published, it also carries a QR code that opens the live guide. Two photos placed one after another print side by side on wide pages, and every photo has rounded corners. The preview in PDF manuals shows exactly the pages that download, including the contents page numbers. Signs print the same headings, lists and photos on one sheet: text steps down to a readable minimum to fit, and if a section still needs more than one sheet at the chosen size, PDF manuals says so and suggests a larger paper size.
17. 17Downloaded manual PDFs use the property name in the file name.

• Manual editing, media management, PDF design editing, and QR access controls require an active assignment from the host for that property. A limited assignment covers only the selected properties.
• Uploading or saving a video, renaming or reordering it, changing its visibility, or deleting it does not activate an inactive manual. Only turning on Active or using an explicit Publish action makes the manual active.
• Photo and video upload or processing status appears in the editor media library. StayPerk does not send photo or video upload success or failure emails.
• Guests always see the latest published information, including the ordered Videos feed when videos are visible and published.
• Guests can choose Download manual at any time; StayPerk downloads the current file immediately or prepares it on demand.

• If manual access is denied after an assignment changes, ask the host to confirm your active assignment and property scope, then refresh the editor. An old editor link does not retain management access after it is revoked.
• If the editor says your sign-in session is not ready, refresh once and sign in again.
• If a photo or video row appears failed or stuck, refresh the editor and check its status in the media library. If it remains failed or stuck, delete that row and re-upload the file. StayPerk does not send a separate upload failure email.
• If PDF generation fails, choose Retry generation. PDF status shows the generation or download last checked in this editor. Include the displayed error when contacting support.