Approve provider requests and mark fulfilled
Use Provider Services to handle request-based bookings and mark completed bookings fulfilled.
For service providers · Updated September 30, 2026
What this is
Purchase requests gives providers one place to approve or decline authorized requests and confirm fulfillment after service delivery.
When to use it
Use this when request-based bookings arrive or when a captured provider service has been completed.
Steps
- Open Inbox and choose Approvals for pending items, or use Purchase requests in Services.
- Approve or Decline rows in Authorized status when fulfillment mode is Approval.
- If another update is in progress, choose Refresh and review the latest status before trying again. A failed response does not necessarily mean payment failed.
- An approval may show payment captured while its linked invoice or in-app notification is still updating. Refresh first; if details remain incomplete, contact support before making another payment.
- Use Open chat thread to review guest questions tied to the same item and reply from Messages.
- Choose Mark fulfilled for captured rows after completion.
What to expect
- Approval captures payment for authorized requests.
- Notifications now include booking lifecycle updates (requested, approved/captured, declined, fulfilled, and refund updates).
- Fulfilled timestamp plus passed service date determine payout-ready eligibility.