Airbnb welcome message templates: from booking to arrival day
Copy welcome message templates for Airbnb and vacation rentals: after booking, before arrival, arrival day, the first evening and a printable welcome letter.
Guest Manuals · · 4 min read · By StayPerk Team · Updated
Welcome messages set the tone for the whole stay. The goal isn't to say everything at once: it's to give guests the right information at the moment they need it, and one place to find the rest.
Copy the five messages below and the printable welcome letter. Replace the bracketed fields and cut anything that doesn't apply to your home.
Send each message when it's useful
| When | Goal | Include |
|---|---|---|
| Right after booking | Reassure the guest | Thanks, what happens next, where to find the guest manual |
| A few days before arrival | Help them plan | Check-in time, parking, what to bring, how to reach you |
| Arrival day | Get them inside smoothly | Entry steps (when your platform shares them), Wi-Fi, one contact method |
| The first evening | Catch problems early | A short check-in: is everything working? |
| In the home | Make them feel welcome | A printed welcome letter or Welcome Book |
On Airbnb, detailed check-in instructions appear 48 hours before check-in (Airbnb help), so your messages can point to them instead of repeating access codes.
Template 1: Right after booking
Booking confirmation message
Message to your guest
Hi [guest first name], thank you for booking [property name]! We're looking forward to hosting you on [dates]. You'll find everything about the home in our guest manual: [manual link]. We'll send check-in details closer to your arrival. If you have any questions before then, just message us here. [Your name]
Template 2: A few days before arrival
Pre-arrival message
Message to your guest
Hi [guest first name], your stay at [property name] is coming up on [date]! Check-in is from [time and local time zone]. Parking: [where to park]. Good to know: [one or two useful notes, such as groceries nearby or a steep driveway]. Your check-in instructions will be ready [when and where]. Our guest manual has Wi-Fi, house rules and local tips: [manual link]. Safe travels!
Template 3: Arrival day
Arrival day welcome
Template
Welcome to [property name], [guest first name]! We hope your journey went well. Wi-Fi: [network name] / [password] Everything else, including how the [hot tub / fireplace / coffee machine] works, is in the guest manual: [manual link]. If anything isn't right, message us here and we'll sort it out.
Template 4: The first evening
First-evening check-in
Message to your guest
Hi [guest first name], just checking that you've settled in and everything is working. If you need anything, let us know. Enjoy your stay!
Template 5: A printable welcome letter
Put this on the first page of your Welcome Book or on a card by the door.
Printable welcome letter
Template
Welcome to [property name]! We're so glad you're here. We've put together everything you need for a relaxed stay: Wi-Fi details, how things work, house rules and our favourite local spots. If you need anything at all, message us at [contact method]. We usually reply within [time]. Enjoy your stay, [Your name]
Automate the routine messages
Airbnb's scheduled quick replies can send a saved message at points such as a new booking, check-in or checkout, and fill in details like the check-in time. Most property management tools offer something similar. Keep personal replies for questions and problems.
Link the manual instead of repeating it
Long messages get skimmed. Keep each message short and link to one guest manual that has the details, photos and short videos.
Frequently asked questions
What should an Airbnb welcome message say?
Thank the guest, say what happens next and where to find the guest manual. Save check-in details for closer to arrival.
When should I send the welcome message?
Send a short thank-you right after booking, a planning message a few days before arrival, and a welcome on arrival day.
Can I schedule welcome messages on Airbnb?
Yes. Airbnb's scheduled quick replies send saved messages at points such as a new booking, check-in and checkout.
Should the welcome message include the door code?
Share access details close to arrival, for example in your booking platform's check-in instructions, which Airbnb shows 48 hours before check-in.
What is a welcome letter?
A short printed note that greets guests in the home. It often opens a Welcome Book and points to Wi-Fi, house rules and how to contact you.
Useful StayPerk pages
- Check-in message templates
Five arrival messages for access and late arrivals.
- Checkout message templates
Close the stay with a short, fair checkout list.
- House manual template
The manual your messages link to.
- Welcome Book templates
Print the welcome letter as the first page.