Contact support

Get help from the StayPerk team.

For hosts, service providers, property managers and guests · Updated September 30, 2026

What this is

This is your direct support path when self-service steps are not enough.

Use this for account, billing, and product issues.

Guests start on a Manual Overview with two primary actions: View manual and Book services.
Use Book services for quick shopping, or View manual if you want to read the guide first.
Use the top-right appearance icon to cycle System, Light, and Dark mode for readability.
Service cards across Home, Services, and section recommendations now show Provided by details plus subtle Popular, Host recommended, and availability chips when applicable.
In key sections like Check-in and Check-out, use the Recommended services strip to add or book contextual services without leaving the guide.
Use View details on a recommendation to open the manual-scoped service detail page and keep cart attribution tied to the current property.
For Check availability or Next available, choose up to 60 days, including the start and end dates. Narrow the date range if your search is too long.
If availability cannot be checked, retry later or contact the provider. An unavailable check does not confirm that a time is free.
For service-specific questions in a manual, use Ask a question or the prominent Request button shown on approval-only services and add-ons.
Ask a question opens a message drawer. Approval add-ons open a request dialog with service date, quantity, email, optional phone, and secure payment authorization when the add-on is paid.
Write a short issue summary.
Add screenshots and what you already tried.
Email connect@stayperk.com.

Support responses are faster when you include clear context.
Submitting an email address or phone number does not prove identity. An anonymous manual inquiry uses a private browser-held conversation key for follow-up, while a signed-in guest can use a matching verified email.
A conversation reference or guessed URL alone cannot open or take over another guest thread. If the private browser key is lost, start a new inquiry or sign in with the verified purchase email.