What happens when a guest pays

This explains where gross, fee, and net values come from.

Use this for payout and reconciliation questions.

1. 1In a public manual, select Add for an available Instant add-on.
2. 2Review the item, quantity, currency, and subtotal in the cart before checkout.
3. 3Use plus or minus to change quantity, or remove the item if it is no longer needed.
4. 4The guest payment is processed through StayPerk's platform payment account.
5. 5The platform fee is applied using the correct transaction type.
6. 6The remaining amount is prepared for later disbursement using the payee's saved payout preference.

• Unavailable items explain why they cannot be added instead of silently leaving the cart empty.
• Request-based add-ons show Request instead of Add, collect guest contact details, and authorize payment before the host confirms availability.
• For approval add-ons, payment is captured only after the host or property manager approves the request.
• If checkout succeeds but a provider slot cannot be finalized, StayPerk starts an automatic refund instead of showing the purchase as completed.
• Payout views show gross, fee, and net amounts.
• Missing Stripe Connect or missing payout preference does not stop guest payment collection.