Guest purchase history and refunds
Use My Purchases to track service payments and request refunds.
For guests · Updated September 30, 2026
What this is
My Purchases shows your purchase status timeline and current refund status for each service purchase.
When to use it
Use this after checkout to monitor payments or submit a refund request.
Steps
- Open My Purchases from the guest sidebar.
- Use a verified email. To link an unclaimed purchase, it must match the purchase email. If verification is required, verify that mailbox and refresh your signed-in session before loading purchase history or requesting a refund. A typed email address alone cannot link purchases to an account.
- Review status, service date, and total for each purchase.
- Choose Request refund on eligible purchases.
What to expect
- After submission, refund status changes to Requested while review is in progress.
- Approved refunds may briefly show Processing until Stripe confirms the refund.
- Some system refunds are automatic, such as when a provider booking cannot be reserved after payment.